Privacy Policy

1. Introduction

Luxecal ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our watch repair services or visit our website.

By using our services or providing us with your personal information, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.

For privacy-related questions or concerns, please contact us at: [email protected]

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Request a service or consultation through our contact form
• Bring your watch to our workshop for assessment or repair
• Communicate with us via email or phone
• Subscribe to newsletters or updates (if applicable)

This information may include: name, email address, phone number, physical address, watch details (brand, model, serial number), and service history.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent, referring website)
• Location data (approximate geographic location based on IP address)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide watch repair, assessment, and documentation services
• Communication: To respond to inquiries, provide service updates, and discuss your timepiece's needs
• Record Keeping: To maintain service history and documentation for your watches
• Quality Improvement: To analyze and improve our services and customer experience
• Legal Compliance: To comply with applicable laws and regulations in Taiwan
• Security: To protect against fraud, unauthorized access, and other security concerns

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you provide information voluntarily or agree to cookies
• Contract Performance: To fulfill our service obligations to you
• Legitimate Interest: To improve our services, ensure security, and conduct business operations
• Legal Obligation: To comply with Taiwan's Personal Data Protection Act and other applicable laws

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party vendors who assist us with:

• Parts sourcing and suppliers
• Website hosting and analytics
• Email communication services
• Payment processing (if applicable)

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and maintain service history
• Comply with legal and regulatory requirements (typically 7 years for business records in Taiwan)
• Resolve disputes and enforce our agreements

After the retention period, we securely delete or anonymize your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of physical and digital records
• Access controls limiting who can view your information
• Encryption for data transmission where applicable
• Regular security audits and updates

However, no system is completely secure. We encourage you to protect your own information by using strong passwords and not sharing sensitive details over unsecured channels.

8. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to certain types of data processing
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Cookies and Tracking

Our website uses cookies to enhance your experience and analyze site usage. We use the following types of cookies:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

For more information and to manage your cookie preferences, please visit our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect information from individuals under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

12. International Data Transfers

Your information is primarily stored and processed in Taiwan. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending an email notification (if you have provided your email address)

Your continued use of our services after changes indicates your acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

If you believe your rights under Taiwan's Personal Data Protection Act have been violated, you have the right to lodge a complaint with: