Terms & Conditions

1. Acceptance of Terms

By engaging Luxecal's watch repair services or using our website, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you should not use our services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Luxecal ("we," "us," or "our"), a watch repair business operating in Taipei, Taiwan.

2. Definitions

For the purposes of these Terms:

• "Service" refers to any watch repair, assessment, documentation, or related services provided by Luxecal
• "Watch" or "Timepiece" refers to any mechanical or automatic watch submitted for service
• "Workshop" refers to our physical facility located at No. 155, Section 1, Zhongshan North Road, Taipei City 104
• "Agreement" refers to these Terms together with any service-specific documentation provided

3. Service Description

3.1 Services Offered

Luxecal provides the following services:

• Preventive Timing Assessment
• Movement Rebuild and Regulation
• Collector Archive Service
• Related consultation and assessment services

3.2 Service Limitations

We specialize in mechanical watch repair. We reserve the right to decline service for:

• Watches requiring proprietary tools or techniques we do not possess
• Watches with suspected counterfeit components
• Watches in conditions that may pose safety risks
• Quartz or smartwatch repairs (outside our specialization)

4. Service Process

4.1 Initial Consultation

All services begin with a consultation where we assess your watch and discuss your needs. This consultation is provided at no charge and creates no obligation for either party.

4.2 Service Quote

Following assessment, we provide a written quote including:

• Recommended service type
• Estimated cost
• Expected timeline
• Any known issues or concerns

4.3 Service Authorization

Service begins only after you provide written authorization. By authorizing service, you agree to the quoted price and estimated timeline, subject to the provisions in Section 5.

4.4 Additional Findings

If we discover additional issues during service that were not apparent during initial assessment, we will contact you before proceeding with additional work. You will have the option to approve or decline the additional service.

5. Pricing and Payment

5.1 Service Fees

Service fees are quoted in New Taiwan Dollars (NT$) and are based on:

• Type of service required
• Complexity of the movement
• Parts and materials needed
• Time required for proper completion

5.2 Additional Costs

Additional costs may apply for:

• Replacement parts not included in original quote
• Additional services discovered during work
• Expedited service (if requested and available)

All additional costs require your approval before proceeding.

5.3 Payment Terms

Payment is due in full upon completion of service and before the watch is returned to you. We accept cash and major payment methods as displayed at our workshop.

6. Timelines and Delays

6.1 Estimated Timelines

Service timelines are estimates based on typical conditions. Actual completion may vary due to:

• Parts availability
• Discovery of additional issues
• Complexity requiring extended observation periods
• Unforeseen circumstances

6.2 Communication

We will notify you if we anticipate delays beyond the original estimate and provide an updated timeline.

7. Client Responsibilities

You are responsible for:

• Providing accurate information about your watch's history and any known issues
• Disclosing any previous repairs or modifications
• Responding promptly to communication regarding additional findings or approvals
• Collecting your watch within 30 days of completion notification
• Ensuring you have the legal right to authorize service on the watch

8. Watch Storage and Liability

8.1 Care of Your Watch

We take every precaution to protect your watch while in our care, including:

• Secure, climate-controlled storage
• Limited access to authorized personnel only
• Proper handling procedures
• Comprehensive insurance coverage

8.2 Insurance Coverage

All watches in our care are covered by insurance appropriate to their stated value. You must declare the approximate value of your watch when dropping it off for service.

8.3 Limitation of Liability

Our liability is limited to the declared value of the watch or the amount covered by our insurance policy, whichever is less. We are not liable for:

• Sentimental value
• Consequential or indirect damages
• Loss of use during service period
• Damage from pre-existing conditions not disclosed

9. Parts and Materials

9.1 Replacement Parts

We source replacement parts from reputable suppliers and strive to use specification-matched components. For vintage watches, we may use NOS (new old stock) or compatible aftermarket parts when original parts are unavailable.

9.2 Return of Replaced Parts

All replaced parts remain your property and are returned to you with documentation unless:

• You specifically request that we dispose of them
• The parts pose a safety hazard
• Legal or regulatory requirements mandate disposal

10. Service Warranty

10.1 Warranty Coverage

We warrant our workmanship for a period of 12 months from the date of service completion. This warranty covers:

• Defects in our workmanship
• Failure of parts we installed
• Issues directly related to the service performed

10.2 Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Damage from accidents, misuse, or improper handling
• Water damage (unless water resistance restoration was part of the service)
• Damage from unauthorized repairs by others
• Pre-existing conditions not addressed in the original service

10.3 Warranty Service

If a warranty issue arises, contact us promptly. We will assess the issue at no charge and, if covered by warranty, repair it at no cost to you.

11. Uncollected Watches

If you do not collect your watch within 30 days of completion notification:

• We will attempt to contact you via the contact information provided
• After 60 days, storage fees may apply
• After 180 days, we may exercise our legal rights under Taiwan law to dispose of the watch to recover costs

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Luxecal or licensed to us. You may not reproduce, distribute, or use our content without written permission.

13. Disclaimers

13.1 Service Outcomes

While we strive for the best possible results, we cannot provide specific outcome expectations for:

• Exact timing performance (though we aim for manufacturer specifications)
• Restoration of heavily damaged watches
• Cosmetic improvements beyond our scope of work

13.2 Third-Party Services

We are not responsible for the quality or outcomes of services performed by other watch repair providers before or after our service.

14. Dispute Resolution

14.1 Informal Resolution

If you have concerns about our service, please contact us directly. We are committed to resolving issues amicably and will work with you in good faith to address your concerns.

14.2 Governing Law

These Terms are governed by the laws of Taiwan. Any disputes will be subject to the jurisdiction of the courts in Taipei, Taiwan.

14.3 Mediation

Before pursuing legal action, both parties agree to attempt mediation through a mutually agreed-upon mediator.

15. Termination

Either party may terminate the service agreement before work begins without penalty. Once work has commenced:

• You may request termination, but will be responsible for work completed and parts ordered
• We may terminate if you fail to respond to requests for approval or payment

16. Changes to Terms

We may update these Terms periodically. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms or our services, please contact us: