Client Experiences

I brought my vintage Omega for a timing assessment before committing to a full service. The report was thorough and explained clearly what needed attention versus what could wait. Chen took the time to walk me through the timing machine readings and answer my questions. That level of transparency gave me confidence to proceed with the rebuild, which turned out excellent.

January 15, 2026

My husband's watch stopped running properly after years of daily wear. Luxecal explained that the oils had dried out and some parts showed wear. They provided a detailed quote upfront and kept me updated throughout the service. The watch came back running smoothly, and they included all the replaced parts with documentation explaining why each was necessary. Professional service from start to finish.

January 22, 2026

Used the collector archive service for three pieces in my collection. The photography was exceptional, and the documentation was exactly what I needed for insurance purposes. The only minor issue was the timeline ran a week longer than initially estimated, but they communicated this early and the final product was worth the wait. Would recommend for anyone needing proper documentation.

December 28, 2025

I inherited my grandfather's watch and wanted to ensure it was properly cared for. The team at Luxecal treated it with genuine respect and explained everything in language I could understand. They pointed out that while it needed service, the dial and hands were original and should be preserved. That attention to the watch's history meant a lot to me. It now runs beautifully.

January 8, 2026

Had a timing assessment done before a long trip abroad. The service was quick, and the written report gave me peace of mind that the watch was running within acceptable parameters. The team advised me on when to schedule the next full service based on the current performance. Straightforward, professional, and reasonably priced for the value provided.

January 19, 2026

My watch was running fast, gaining about 30 seconds per day. The movement rebuild addressed the issue completely. The only reason for four stars instead of five is that I wish they had offered a loaner watch during the service period, as I was without it for nearly a month. But the quality of work was excellent, and they were transparent about pricing from the beginning.

January 3, 2026